These Terms were last updated on 17/06/2022.
These Terms set out the legal contract that applies when you, as a private individual, purchase products from www.smarternaturally.com (the “Website”).
We’ve worked hard to make these Terms easy to understand and avoid legal jargon. Please read them carefully because they are legally binding.
Our registered company name is The Smarter Food Company Limited and we trade under the name SmarterNaturally.
We are incorporated and registered in England and Wales with company number 11453121 and our registered office is at C/O Ma Partners, 7 The Close, Norwich, England, NR1 4DJ.
You can find out more information about how to contact us by visiting our Contact Page.
By placing an order on our Website you are confirming that:
We offer our products on a subscription basis consisting of:
Subscription Orders will be dispatched one week before the end of the Initial Order or previous Subscription Order, as applicable.
By placing an order, you acknowledge that your subscription has an initial and recurring payment feature. You accept responsibility for all recurring charges prior to cancellation. We may submit periodic charges without further authorisation from you, until you notify us your wish to terminate your subscription (see How Do I Terminate My Subscription?). This notice will not affect charges submitted before we could reasonably act.
After placing an order, you will receive an acknowledgement email from us.
Please note that your contract with us is formed when we take your payment and not at the time you place your order.
If your order cannot be accepted for any reason, we will let you know why by email as soon as reasonably practicable, and you will be refunded.
The payment for an Initial Order or first payment for a Subscription Order will be taken at the time we accept your order. If you do not cancel your Subscription Order by the deadline set out in below (see “How do I terminate my subscription?“), the Subscription Order will continue and payment for is processed one week before the end of the then current Subscription Order, as applicable.
We try to make sure all images and details of our products are accurate at the time you place your order, but the images of our products are for illustrative purposes only. Your products may differ slightly from the images on our Website and the packaging of products may also vary.
Products are subject to availability and prevailing market conditions. In the event of non-availability of any products you order, we may offer a reasonable substitute. It is our policy to notify you of any substitute items via email prior to delivery where possible giving you the opportunity to accept or reject the item prior to the point of delivery. If you are not happy with any substitution, please contact us.
From time to time we may offer promotions for our products. This may include the option to use discount or voucher codes to pay or part pay for your order. If we run a promotion in relation to our products, please refer to the terms applicable to that promotion (which will set out details such as value, availability, expiry date, restrictions on use etc).
We are under no obligation to honour any discount or voucher code and we may withdraw a promotion at any time where it becomes necessary to do so.
To cancel your order, terminate your subscription or change your payment method please login to your account and follow the cancellation instructions.
We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) suspicion of fraud.
Food safety is of paramount importance to us. As our products consist of food items, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.
If an order arrives damaged, does not contain the products your ordered or does not arrive then we will offer an appropriate refund as long as you can show that your order was not supplied as it should have been. We may ask for evidence from you to demonstrate this (e.g. photographs).
Please note all delivery times given to you are estimates only and we do not guarantee that the products will be delivered in any particular time period.
Delivery will be completed when we, or our authorised courier company, deliver the products to the address you gave us when you placed your order. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the reasonable delivery instructions provided by you. If no instructions are given, the order will be left in an area that the authorised courier company considers safe at which point our obligation to deliver your order will be fulfilled.
If we breach these Terms, we will only be responsible for the proportion of the foreseeable loss or damage you suffered to the extent caused by us; and / or failing to use reasonable care and skill. By “foreseeable”, we mean either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen.
We accept no liability for:
We do not exclude or limit our to you to the extent it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud, or breach of your consumer rights.
We will only hold data you provide to us for the purposes it was given to us in the first place, for example, to deliver your order.
These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
As we grow our product range and improve our offerings, we might make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live.
The new Terms will not affect any orders placed prior to the time of go-live of any new Terms but will apply to future orders placed after the time of such new Terms. You should print or save a copy of these Terms for future reference.
We welcome any feedback you may have in respect of our products and we will take complaints very seriously. If you would like to contact us in respect of our products (either good or bad) please visit our Contact Page.
If you have contacted us with a complaint and you haven’t heard from us as soon as you would like, please rest assured that your complaint is being dealt with by our customer service team will respond to you as soon as possible.
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Smarter Naturally, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Smarter Naturally and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Smarter Naturally and accessing the Website in connection with the provision of such services.
Smarter Naturally is a brand owned by Smarter Food incorporated in England and Wales whose registered address is The Smarter Food Company Ltd, 7 The Close, Norwich, NR1 4DJ company number 11453121 and it operates the Website www.smarternaturally.com.
You can contact Smarter Naturally by email here