To cancel your order, terminate your subscription or change your payment method please login to your account and follow the cancellation instructions.

• Initial Orders: You can cancel at any time before we take payment from your account for your Initial order.
• Subscription Orders: You must cancel your Subscription Order by 11:59pm five (5) days before the next Subscription Order is scheduled to be delivered. If your submit your cancellation request after the deadline it will not be processed before the next Subscription Order is dispatched and your will still be charged.

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) suspicion of fraud.

Food safety is of paramount importance to us. As our products consist of food items, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.

If an order arrives damaged, does not contain the products your ordered or does not arrive then we will offer an appropriate refund as long as you can show that your order was not supplied as it should have been. We may ask for evidence from you to demonstrate this (e.g. photographs).

• You are responsible for opening and inspecting the products upon delivery and storing them correctly. 
• You must notify us of any damage within 14 days of the date of delivery.
• You will always have statutory rights in relation to products that are faulty, damaged or not as described.  Your statutory rights are not affected by these Terms.

Please note all delivery times given to you are estimates only and we do not guarantee that the products will be delivered in any particular time period.

• We will not be responsible in the event you pay for faster delivery and this is not fulfilled by our delivery partners.

Delivery will be completed when we, or our authorised courier company, deliver the products to the address you gave us when you placed your order. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the reasonable delivery instructions provided by you. If no instructions are given, the order will be left in an area that the authorised courier company considers safe at which point our obligation to deliver your order will be fulfilled.

• If the order cannot be delivered to you or left in a safe place, we or our authorised courier company may deliver your order to a nearby address and will notify you of such delivery.
• If none of the above delivery options are available to us or our authorised courier company then we will not attempt a further delivery and you will be required to pay the costs of failing to accept the delivery.

If we breach these Terms, we will only be responsible for the proportion of the foreseeable loss or damage you suffered to the extent caused by us; and / or failing to use reasonable care and skill. By “foreseeable”, we mean either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen.

We accept no liability for:

• Any loss, damage or injury arising as a result of the incorrect storage or preparation of our products.
• Harm caused by your failure to check for allergens. Our product packaging includes details of all allergens which may be contained within our products. However, it is your responsibility to check our packaging and Website for allergens.
• Loss or damage to orders when we have left them in your safe place, or another place deemed safe by our driver, but may offer you a refund or other compensation at our complete discretion.
•  Loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity. Our products are currently provided direct-to-consumer only.

We do not exclude or limit our to you to the extent it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud, or breach of your consumer rights.

We will only hold data you provide to us for the purposes it was given to us in the first place, for example, to deliver your order.

To learn more about how we’ll use your personal information, please read our Privacy Policy.

These Terms are governed by English law and you can bring legal proceedings in the English courts.  If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts.  If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

As we grow our product range and improve our offerings, we might make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live.

The new Terms will not affect any orders placed prior to the time of go-live of any new Terms but will apply to future orders placed after the time of such new Terms. You should print or save a copy of these Terms for future reference.

We welcome any feedback you may have in respect of our products and we will take complaints very seriously. If you would like to contact us in respect of our products (either good or bad) please visit our Contact Page.

If you have contacted us with a complaint and you haven’t heard from us as soon as you would like, please rest assured that your complaint is being dealt with by our customer service team will respond to you as soon as possible.